Frequently asked questions
How long will my order take to arrive?
We do not hold large quantities of stock on site, but if you have placed an order for something we have in store that does not require embellishment we will ship it in 2-7 days.
If the item does require embellishment it will be shipped in 7-14 days.
If you have placed a large teamwear order requiring embellishment we will look to have that dispatched and with you in around 3/4 week (During our peak times this time-scale can increase to 6 weeks).
If you have placed a large teamwear order that does not require decoration we would look to have that with you in around a 3 weeks’ time.
How do I make payment?
Payments can be made via EFT
Is there a minimum order value?
Can I specify a different delivery address?
What if it is the wrong size/colour on arrival?
If we have shipped a different item to what you confirmed, we will replace the goods free of charge. However, we cannot replace customised goods supplied in accordance with the customisation sheets that you have confirmed. We therefore strongly suggest that you have a sample if you are unsure of sizes.
Can I collect in store?
What is the delivery charge?
This will depend on the size of the order and the location of the delivery.
Who should I contact regarding an order error?
This is very rare, but if this should occur, contact our Sales Department on (02-9723 2487) or email us at firstname.lastname@example.org and they will be able to look into any possible errors for you.
What should I do if the item I want is not on the online store?
Contact us email@example.com with your order enquiry.
Can I request a customised sample?
No, samples are sent uncustomised and are for sizing and colour purposes only.
Do samples require payment?
Yes, all samples require payment. Credit on return of samples in original condition.